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Hostaway connection guide

Connect Hostaway to EvryStay.

From your first account to a guest-ready property. Follow the sign-up, Marketplace connection and import steps, then choose how Eve and your guest app work for you.

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HostawayEvryStay

New to EvryStay?

Email team@evrystay.com.au or book a demo. Tell us that you use Hostaway and how many properties you manage. We can walk through setup with you.

Follow the setup guide
On this page

Before you begin

  • Use a computer for the connection and import steps, with EvryStay and Hostaway in separate tabs.
  • Have access to your sign-up email and a Hostaway account with permission to manage integrations and create API keys.
  • Check which Hostaway listings you want to add and whether any already exist in EvryStay.
  • If someone else manages your Hostaway account, ask them to help with the Marketplace connection.

You will first connect and review properties, then configure the guest experience. A plan or checkout is shown only when required for the imported properties.

Step 1

Create and verify your EvryStay account

Already registered? Sign in and go to step 2. New customers can follow these steps:

  1. Open Create your EvryStay account. Enter your Name and E-mail. Use an inbox you can access during setup.
  2. Read the Privacy Policy and Terms & Conditions linked on the form. If you agree, tick the checkbox and select Create My Account.
  3. Check your inbox for the verification email. Follow its verification instructions. If EvryStay asks for a code, enter the code from the email and select Verify. Keep your sign-up tab open while you check your email.
  4. Complete the welcome screen. Add your company name if you wish, create a password, and enter the same password in Confirm Password. Select Get Started.
No verification email? Check your spam or junk folder and confirm the email address is correct. Use Resend when it becomes available, then use the most recent email. If you already have an account, sign in instead.
EvryStay sign-up form with Name, E-mail, terms checkbox and Create My Account button
Start with your name and email. Verification and password setup follow this screen. View larger (new tab)

Step 2

Choose Hostaway as your PMS

  1. In the setup flow, choose Connect a PMS using the Connect PMS button. This imports your properties from your property management system.
  2. On Choose your PMS, select the Hostaway card.
  3. Select Continue to open the Hostaway connection instructions. Keep this tab open while you create your Hostaway credentials.
EvryStay setup with Connect a PMS and Continue manually choices
Choose Connect PMS to bring your Hostaway listings into EvryStay. Example setup screen. View larger (new tab)
Choose your PMS screen with the Hostaway card selected
Select Hostaway, then Continue. Example setup screen; available providers can vary. View larger (new tab)

For existing EvryStay customers: open Settings → Integrations to check your current connection. If you have no connected PMS, you can start from Connect your PMS.

EvryStay supports one connected PMS per host account. If Hostaway is already connected, go to Manage an existing connection. If a different PMS is connected, contact us before switching so we can help you preserve your existing property setup.

Step 3

Create your API key in Hostaway Marketplace

  1. In a second tab, sign in to your Hostaway dashboard with an account that can manage integrations.
  2. Select Marketplace from the left-hand menu and find EvryStay.
  3. Open the EvryStay partner card using Connect or Connect/Configure. If the partner panel then shows another Connect button, select it.
  4. In the API-key dialog, select Create.
  5. Copy the Account ID and API Key shown by Hostaway. Save the key securely before closing the window; it is displayed only once.
Cannot find EvryStay? Contact team@evrystay.com.au so we can confirm Marketplace availability for your account. Continue when the EvryStay listing is available; do not select another partner to create the key.
Hostaway dashboard with Marketplace selected in the left-hand navigation
Open Marketplace in your Hostaway dashboard. This screenshot shows where to start; find the EvryStay partner card when its listing is available. View larger (new tab)

Use the key created through the EvryStay Marketplace listing for this connection. Hostaway’s Marketplace example (new tab) also illustrates the partner-card and key-generation sequence.

Step 4

Complete the secure connection

  1. Return to your EvryStay tab and select Connect Hostaway.
  2. The secure connection page opens through Calry, EvryStay’s integration partner. Enter your Hostaway Account ID and API Key in their corresponding fields.
  3. Check that both values are from the same Hostaway account and that you have not copied any extra spaces. Select Connect in the secure connection page.
  4. After authentication succeeds, return to EvryStay as prompted. EvryStay will discover your Hostaway listings and prepare the import review.
Your API key stays private. There is no need to email it to EvryStay or paste it into a support message. Use only the secure connection page opened from EvryStay. Remove credentials and guest details from any troubleshooting screenshots.

What to expect: a successful connection takes you back to the property import flow. If you see an error or are not returned to EvryStay, use the connection troubleshooting steps below.

Step 5

Review, match and import your properties

Review the listings EvryStay finds before starting the import. Matching a Hostaway listing to a property you already use in EvryStay helps you avoid creating a duplicate.

  1. Check each Hostaway listing and any suggested EvryStay property match. Confirm that the name and property details refer to the same place.
  2. For each listing, choose the appropriate action: connect it to an existing EvryStay property, add it as a new property, or skip it for now.
  3. If you use Accept all or Connect all, review the suggestions first. Use individual decisions when a match needs correcting.
  4. Select Start import once you are happy with your choices.
  5. Wait for the initial property import, then select Continue when available. Keep an eye on any errors or items that need attention.
Property import and background sync finish at different times. Guest-guide content, reservations and conversations can continue loading after the initial properties appear. You do not need to create duplicate properties or connect the account again while that work completes.

Skipped listings can be reviewed later from Settings → Integrations. If the account has no listings to import, check that you connected the correct Hostaway account and that your listings are available there.

Step 6

Set up your guest-app appearance

  1. On the appearance step, review the guest-app preview and choose the background option you want. Depending on what is available, you can keep an existing property image, use the imported PMS image, choose the default background or upload an image.
  2. Set the guest-app accent colour and AI concierge name where your plan and available controls allow.
  3. Review the preview, then select Save & continue.

You can refine individual properties after onboarding. Check the actual guest guide as well as the preview before sharing it.

Step 7

Choose how Eve handles guest messages

If the Eve setup screen is shown, choose how Eve replies on your booking channels (such as Airbnb and Booking.com) for the imported properties. This setting controls channel replies; Eve in the Guest Guide replies automatically.

Review then send
Eve drafts channel replies for your team to review and send. Start here if you want to check replies before they reach guests.
Auto-send
Eve can send replies automatically. Review your property information and communication settings before choosing this mode.
Off
Your team handles replies on your booking channels.
Eve setup with Review then send selected, plus Auto-send and Off modes
Choose a send mode for your booking channels. Eve’s Guest Guide replies are separate. Example setup screen. View larger (new tab)

Select Apply & continue to apply your choice. Options marked Soon are not available to select. This screen may be skipped when you are adding listings to an existing connection.

Step 8

Choose a plan if prompted and finish setup

  1. If imported properties need a subscription, review the plans and choose the one you want.
  2. Select Monthly or Annual billing, then check the property count and total shown. Use the current checkout summary for the amount and terms.
  3. Continue through checkout if required. If your properties already have coverage or checkout is not needed, this step may be skipped.
  4. Complete the final setup screen and select Start now to open your host dashboard.
A connected Hostaway account does not by itself confirm that every property has finished syncing, has an active subscription or is ready to share with guests. Use the checks below to finish preparing your guest experience.

Check before sharing with guests

Open an imported property and work through these checks:

  • Property details: check its name, cover image and Hostaway listing match.
  • Guest guide: review the imported content, especially Wi-Fi, arrival instructions, access details, house rules and check-out information. Fill any gaps and review items that need your approval.
  • Guest preview: open the preview and check the layout, branding, links and information as a guest would see them.
  • Reservations: compare an upcoming reservation with Hostaway after sync completes. Check the property and stay dates.
  • Guest communication: confirm Eve’s send mode and review your messaging workflows. Check how guests will receive their guide link before enabling automated messages.
  • Activation: check that the properties you intend to use have the required plan and that any outstanding sync or setup issues are resolved.

If something does not look right, contact us before sharing the guide or enabling automatic replies.

Manage an existing connection

Open Settings → Integrations to review your Hostaway connection and any items under Needs attention.

  • Add more listings: choose Review & add for unlinked Hostaway listings, review the property matches, then start the import.
  • Link a property you already created manually: open the property’s Manage menu and choose Link to Hostaway.
  • Correct a match: use Manage → Change Hostaway listing, select the correct listing and choose Update link. Review any warning about moving a listing from another property.
  • Disconnect or switch: contact us first if you are unsure about the impact on ongoing syncing and guest communication. Revoking the Hostaway key can interrupt the connection.

Troubleshooting & support

I cannot find EvryStay in Hostaway Marketplace.
Check that you are signed in to the correct Hostaway account and have access to manage integrations. If EvryStay is still missing, contact us to confirm listing availability. Do not create a key for a different partner.
I have not received the verification email.
Check the email address on your sign-up screen and your spam or junk folder. Use Resend when it becomes available and follow the latest verification email. If you already registered, use Sign in; use Forget Password? there if you need to reset your password.
I closed the API-key window before copying the key.
Hostaway displays the key only once. Return to the EvryStay Marketplace listing to create a new key and use it with the correct Account ID. Do not revoke a key used by a working connection without first checking which connection depends on it. Contact us if you are unsure.
The secure connection rejects my credentials.
Check the Account ID and API key are in the correct fields, from the same Hostaway account, and copied without extra spaces. Use the API key generated through the EvryStay Marketplace listing. If it still fails, send us the error message with the credential values removed.
The connection page did not open or did not return to EvryStay.
Check your browser for a blocked window and allow the connection page to open if prompted. Return to the EvryStay tab and check whether the connection completed in Settings → Integrations before trying again. If it is already connected, continue the import instead of creating another connection.
The import is taking time, or reservations and conversations are missing.
The first property import can finish before guest-guide content, reservations and conversations. Review the connection and any Needs attention items in Settings → Integrations. If progress is stuck or a sync error remains, contact us with the affected step and property name. Avoid repeatedly importing the same listings.
A Hostaway listing is not in EvryStay yet.
In Settings → Integrations, look for unlinked listings under Needs attention and choose Review & add. Check the matches and start the import. If you already have an active manual property for that listing, use its Manage → Link to Hostaway action instead.
A property is linked to the wrong Hostaway listing.
Open Properties, select the property, then choose Manage → Change Hostaway listing. Select the correct listing and choose Update link. If the listing is linked to another property, review the confirmation carefully: moving it makes the other property manual.
I already use another PMS in EvryStay.
One PMS connection is supported per host account. Contact us before disconnecting or switching so we can help you check the existing property mappings and ongoing guest communication.

We can help you finish setup.

Email team@evrystay.com.au or book a support session. Include your EvryStay account email, the step you reached, the affected property name and the error message. Leave out API keys, passwords and guest information.